BRING THE RECEIPT
Double and triple check the contents to make sure you didn't leave anything out (remote, battery, charger...)
Check the return policy so you aren't surprised by anything when you show up
Be nice to the person helping you (trust me, this goes WAAAAY further than screaming)
If you are less than tech savvy, have a child or friend look at the item before you come barging in the store, screaming at every person in site, that the item does not work.
This last one is key, and the point of this blog. I work at a customer service counter at a retail store that sells electronics (that totally narrows it down for you :P) and we have had an unusual amount of ridiculous customers recently. Here are some examples:
"My TV makes a buzzing noise when I'm using it", "the sound is muffled", "the screen looks fuzzy", "I ordered a white fridge not a blue fridge!".
The culprit for all of the above problems is the plastic wrap that is attached to the product to protect it during shipping. Yes, we really had some pissed off old lady with a "blue" fridge that simply needed the protective plastic wrap removed.
"I want a portably cassette player that doesn't need batteries ... No I don't want one with rechargeable batteries, NO batteries! Just one that plugs into the wall". Please define portable for me...?
"I want to return this portable DVD player, I have to go the doctor and I need it so I don't get bored. It stopped working this morning. Ok I"ll grab another one". We always check to make sure there are no movies left inside and since he was planning on using it, I assumed there was a disc. Well I was right. I'm not sure what kind of doctors office he was headed to, but he definitely had a porno in there... Yucky.
Those are just a few, whenever I get a really good story I'll be sure to post it for your enjoyment.
Good Night!
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